Recovery begins with a conversation.

Our compassionate team is available to answer your questions, provide information about our programmes, and discuss the support available to you or your loved one.

You can contact us by:

• Telephone

• Email

• WhatsApp

• Website enquiry form

All enquiries are treated with dignity, compassion, and complete confidentiality.

Following your initial enquiry, a confidential assessment will be conducted to better understand your individual needs and determine the most appropriate treatment plan.

The assessment may include:

• Medical history

• Mental health history

• Substance use history

• Current medications

• Previous treatment experiences

• Family and social circumstances

• Personal goals and recovery needs

This process helps us provide person-centred care tailored to your unique situation.

Our admissions team will discuss treatment costs and assist with planning for admission.

This may include:

• Self-funding arrangements

• Verification of medical aid benefits (subject to availability)

• Employer-assisted treatment programmes

• Sponsorship or referral options

We aim to provide clear and transparent information to help individuals and families make informed decisions.

Once the assessment and admission requirements have been completed, an admission date will be arranged.

Prior to admission, you will receive:

• Programme information

• Admission guidelines

• Arrival instructions

• Documentation requirements

• Recommendations on what to bring

Our team will ensure your transition into treatment is as smooth and comfortable as possible.

Preparing in advance can help you settle into treatment and focus on your recovery.

Recommended Items

Clothing

• Comfortable casual clothing

• Sleepwear

• Exercise clothes

• Appropriate footwear

• Seasonal clothing

Personal Care Items

• Toiletries

• Toothbrush and toothpaste

• Hair care products

• Personal hygiene items

Medical Information

• Prescribed medication in original packaging

• Prescription information

• Identification documents

• Medical aid details (if applicable)

Other Useful Items

• Notebook and pens

• Books or reading materials

• Personal photographs

• Approved comfort items

  Items Not Permitted

  To maintain a safe and therapeutic environment, the following items may not be permitted:

  • Alcohol or illicit substances

  • Weapons or dangerous objects

  • Unauthorised medications

  • Valuable jewellery or large sums of cash

  • Items that may interfere with treatment or compromise safety

We recognise that addiction affects families as well as individuals. Our team works closely with loved ones throughout the admission process and provides guidance, education, and support to help families navigate the recovery journey together.